Libraries across the country are adapting to rapid technological change, tighter budgets, and rising user expectations. At Grambling State University, the Digital Library and Learning Commons took a forward-thinking step by modernizing services and investing in staff development through Skilltype, a platform tailored specifically for library professionals.
Aligning Training with Strategic Goals
Previously, professional development at Grambling happened on an as-needed basis—staff participated in webinars and workshops when they could, but without a structured or unified learning plan. As the library moved to enhance its digital offerings, leadership identified the need for a coordinated approach to upskilling that aligned with both day-to-day responsibilities and long-term institutional priorities.
Skilltype offered a solution by centralizing library-focused training in one accessible platform. With content ranging from circulation and cataloging to digital systems and public services, it gave team members immediate access to tools that supported their individual growth and departmental goals.
Proactively Addressing Staff Concerns
Rolling out a new platform inevitably brings questions. The library’s leadership team anticipated this and addressed concerns early through open communication and clear messaging:
- “Is this just another tool to manage?”
Leaders emphasized that Skilltype wasn’t adding complexity, it was simplifying learning by serving as a single, organized hub for library-specific training and collaboration. - “Is this relevant to my role?”
Staff quickly saw the value when they explored the platform’s diverse range of content, all tailored to core library functions and workflows. - “Will this add to my workload?”
By highlighting the platform’s ease of use and time-saving features, leaders reassured staff that Skilltype would actually reduce effort by bringing all learning resources into one place. Progress tracking helped employees see the direct impact of their development.
Fostering a Culture of Learning
The successful adoption of Skilltype marked a cultural shift in how professional development was viewed. Staff who had previously been hesitant about technical training began taking ownership of their learning paths and even contributed ideas to improve library services.
Adrienne Webber, Dean of the Digital Library and Learning Commons at Grambling, described the impact this way:
“Skilltype has been more than just training. It’s a bridge to our future at GSU. As we transition from the traditional Dewey Decimal system to innovative library economies, every step forward has required new learning. Skilltype has been indispensable in this journey.”
Key Takeaways for Other Institutions
Grambling’s experience offers a helpful framework for other libraries exploring similar platforms:
- Start with strategy, not software.
Skilltype supported Grambling’s broader digital transformation and staff collaboration goals. - Engage openly with staff.
Addressing concerns around workload and relevance up front helped foster buy-in. - Measure and share progress.
Demonstrating outcomes through data and success stories encouraged continued engagement and adoption.
A Model for the Modern Library
For libraries seeking to modernize systems or close training gaps, Grambling State’s thoughtful, goal-driven approach offers a replicable model. By selecting a platform designed for library work and aligning it with institutional needs, they’ve created a more unified, future-ready workforce—prepared to meet the evolving demands of the profession.