Privacy Policy

Introduction

Skilltype, Inc. ("Company" or "We") respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the Skilltype website (skilltype.com), use the Skilltype app, or access any of our services (collectively, the 'Platform'). This policy also describes our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

• On the Platform overall (website, app, any other Skilltype-owned and provided service)
• In the app directly
• In email and other electronic messages between you and the Platform.
• When you interact with Skilltype representatives at workshops and meetings

It does not apply to information collected by us offline or through any other means, including on any other website operated by Company.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Platform. By accessing or using the Platform, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Platform after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 18

Our Platform is not intended for children under 18 years of age. No one under age 18 may provide any information to the Platform. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Platform or on or through any of its features, make any purchases through the Platform, use any of the interactive or public comment features of this Platform or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at notices@skilltype.com.

Website Data Collection and Usage

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

• by which you may be personally identified, such as name, postal address, e-mail address, or telephone number ("personal information");
• that is about you but individually does not identify you; and/or
• about your internet connection, the equipment you use to access our Website and usage details.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site. Information collected automatically may include usage details and IP addresses, collected through our own server logs (see Information We Collect Through Automatic Data Collection Technologies below).

Information You Provide to Us

The information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website, such as the contact form you use to request a demo or ask us a question. We use contact-form submissions to respond to your inquiry; we do not add you to marketing lists. We may also ask you for information when you report a problem with our Website.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Your search queries on the Website.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is statistical data. It helps us to improve our Website, including by enabling us to estimate our audience size and usage patterns.

We collect this information through our own web server and content-delivery logs. Our Website does not set cookies and does not use web beacons, pixels, third-party analytics scripts, or any other third-party tracking technologies. We do not track your activity across other websites or online services.

The Skilltype app sets a single strictly necessary cookie used to keep you signed in. It is not used for tracking or advertising.

Third-Party Services and Analytics

We do not use third-party analytics services on our Website. Within the Skilltype app, we use Mixpanel to analyze product usage (such as page views, clicks, and engagement events) and improve the user experience. This event data is sent to Mixpanel by our own servers; Mixpanel does not set cookies or run scripts in your browser. Our use of third-party providers is governed by our agreements with them — see Data Sharing and Third-Party Processing below.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Website or any products or services we offer or provide though it.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

We do not use your information for third-party advertising, and we do not send you marketing email without your consent.

Disclosure of Your Information

We may disclose aggregated information about our users without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:

• To contractors, service providers, and other third parties we use to support our business.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Skilltype, Inc.'s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Skilltype, Inc. about our Website users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Skilltype, Inc, our customers, or others.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us:

Tracking Technologies. Our Website sets no cookies and uses no tracking technologies, so no opt-out is required to browse it. The app's single sign-in cookie is strictly necessary; you can block cookies in your browser settings, but you will then be unable to stay signed in to the app.

Email. If you have a Skilltype account, you can manage product-email preferences in your account settings (see User Rights below).

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Data is encrypted in transit using TLS 1.2+ and at rest using AES-256.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Application Data Collection and Usage

We collect personal information when users create an account, complete their profile, interact with training content, join or are added to an organization, or engage with recommendations within the Skilltype platform. We use your personal information to personalize your experience, recommend training resources, identify skill gaps, and provide insights to your organization (if applicable).

We may use third-party providers to support analytics, user authentication, cloud hosting, or integrations, and they may access certain personal information only as needed to provide those services.

If your account is associated with an organization on Skilltype, certain information (such as your profile, skills, and training activity) may be visible to privileged users, colleagues, and administrators in accordance with your organization's requirements and certain privacy settings you control.

Skilltype does not use user data for external marketing purposes without explicit consent. Skilltype does not share user data with third parties for advertising.

When you first sign into the Skilltype platform, you will be asked to acknowledge and consent to our collection and use of your information as described in this policy.

Type of Data Stored

Skilltype collects and stores the following categories of data:

• User Account Information – Name, email address, authentication credentials (via SSO or WorkOS).
• Organizational Data – Company name, associated users, permissions, and team structures.
• Usage Data – Interaction logs, preferences, and engagement metrics for product improvement.
• Content and Metadata – Professionally relevant data provided by users, such as skills, job roles, and learning history.
• System and Security Logs – Access logs, security events, and API request logs for auditing and compliance purposes.

Skilltype does not store:

• Payment card information (Skilltype does not collect or process payment card data).
• Sensitive Personal Data (e.g., health records, financial information, government-issued IDs).
• Customer Data Outside of U.S. (All data remains in AWS U.S. regions).

Data Storage and Location

• Skilltype's primary data storage is within AWS cloud infrastructure.
• Customer data is stored in AWS us-* (United States) region(s).
• Skilltype does not offer the option to store data outside of the United States at this time.
• Skilltype ensures that all data storage complies with relevant security frameworks, including AES-256 encryption at rest and TLS 1.2+ encryption in transit.

Data Sharing and Third-Party Processing

• Skilltype does not sell customer data to third parties.
• Data is only shared with third-party service providers for the purpose of operating, improving, and securing the platform. Third parties include:
  • WorkOS (for authentication and identity management).
  • AWS (for cloud infrastructure, storage, transactional email, and AI/ML processing).
  • Algolia (for search indexing and retrieval).
  • Mixpanel (for product analytics).
  • Sentry (for application error monitoring and diagnostics).
  • Mailchimp (for onboarding emails and product-related newsletters).
• All third-party providers undergo security and compliance assessments before being integrated into Skilltype's environment.

User rights

Users can:

• Opt out of product-related emails post-registration and onboarding.
• Manage certain email preferences (e.g. Weekly Digests) via account settings.

Users cannot:

• Opt out of transactional emails (e.g. password resets if not using SSO, notifications related to new trainings added to assigned learning playlists, etc)

Users have the right to request data access, modification, and deletion in compliance with applicable privacy laws (e.g., GDPR, CCPA).

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: notices@skilltype.com.